Delivery
Delivery time
We will do our utmost to deliver your order as soon as possible. Orders placed before 2pm on weekdays are sent the same day. This doesn’t count for our Kamado's, we will sent them within 1-3 working days. When placing your order, you can indicate which delivery date you prefer.
Pallets
Our Kamados are delivered on a pallet at your home to the front door, provided that the street work permits, but always on the ground floor. It is important that you are at home on day of delivery. If you are unexpectedly not at home at the expected delivery time, please contact our customer service.
Assembling
Your order will be delivered to your home, but in some cases it must be assembled by yourself. Do you need help assembling? Click here for instruction videos or contact our customer service.
Shipping costs
For the following two countries we offer free shipping from €45,-
Netherlands & Belgium.
For countries outside the Netherlands and Belgium we have different shipping costs. The shipping costs differ per country of delivery. Before you place your order, you will see the shipping costs that apply to your delivery address.
Return
Are you not satisfied with your received item(s)? We'd love to fix this for you. If the item is unused, this can be returned in the original packaging.
Return form
Don't forget to fill out the return form and add it to your package for the fastest checkout. No return form? Download it here.
Original and unused condition
As soon as the return is received by our warehouse, it will get checked by us if it is unused and in original condition. When the return is accepted, you will receive an email. If the item has been used and/or not in its original condition, the return will be rejected.
Return deadline
It is possible to return an item after up to 14 days after you have received the order. After we have received and accepted the return, you will receive a refund within a few days.
Return costs
The costs for the return are at your own expense. The cost of returning depends on the parcel service with which you send the package. Make sure you send the package with a tracking code so you can always track the package.
It is also possible to return your order free of charge to us in the showroom. Take the items you want to return to the showroom. Don't forget to bring the return form. One of our employees will be happy to help you.
Exchange items
Want another article in place? Then we ask you to return the item and place a new order yourself.
Right of Withdrawal
You have the right to withdraw your order within 14 days without giving any reason. To exercise this right, we recommend contacting us first via:
Return Form:
Use our return form or send a written statement to the above email address. This helps us process your withdrawal more efficiently.
Once we receive your withdrawal request, we will contact you with further instructions.
Inspection right and depreciation
You have the right to open and inspect the product as you would in a store. If the product has been used beyond what is reasonably necessary, we reserve the right to charge a depreciation fee.
